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Live Remote Assistance

Do you need a quick solution a to technical problem? With our live remote-assistance tool, a member of our support team can view your desktop computer and take control of your mouse and keyboard to get you on the way to a solution to your problem.

How to get support

This service is only available to customers with support contracts.  

To gain access to the remote-assistance page, please logon using the supplied Username and Password. Our service support hours are 9am to 5pm Monday to Friday; please call 0845 644 4871 first to discuss the issue first.

Your security related questions and system configuration requirements  can be answered on our faq page.

If you have a software pop-up blocker enabled, please disable it to allow pop-ups from this site.

Remote Assistance Logon


Helpdesk Portal

Martin Jackson Ltd Helpdesk Portal is a comprehensive, integrated IT Service Management solution based on ITIL principles. Martin Jackson Ltd Helpdesk Portal offers a perfect blend of IT Service Support, Configuration Management, and Change Management, all consolidated into a single seamless solution, focused on streamlining IT service processes and effectively managing the complete IT life cycle.

  • Incident and Problem Management
  • Knowledge Management
  • Organisation and Contact Management
  • Task and Workflow Automation
  • Service Level Management

Please logon to the Helpdesk Portal to log an service incident.

Client Infrastructure Portal

A Client Portal is an easy way to view your IT network and its current status. Youll be able to log in at Acmes website or even on your mobile phone and see the issues that were working on at that time.

Youll see

  whether your antivirus is up-to-date

  whether your backup has completed successfully

  if your website is up or down

  overall system health

 And if you opt for Martin Jackson Ltds Asset Management Service, youll also be able to:

  view and print your Asset Inventory Report and get an exact picture of what hardware and software youre running.

  view and print your Asset Change Report so you can see what software has been added or what hardware has been removed.

  view and print your Software License Report so youre able to see whether youre within your paid-for license limit.

Unlike other IT support companies we wont baffle you with IT speak.  Well just let you see for yourselves!











How does it work?

 We provide you with a password and log in details so you can.

   log in at

   or into your Mini Dash on your mobile phone or PDA at

   view the current status of all your systems including website, AV, disk health, backup and more.

   Dont worry its view-only so you cant accidentally break or change something.

 Key Benefits  


    Anywhere access on your mobile phone.

   Anytime access to Asset management Reports including Asset Inventory and Change reports.

Martin Jackson Ltds Client Portal: True transparency of service.

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