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Service Details

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Managed Services Key to Your Business

Full Proactive Support Service

Full Proactive Support is designed around the needs of customers without an expert in-house IT support function, and who prefer to focus management energies elsewhere.

In this scenario, we take full responsibility for our customer's overall IT requirements, delivering day-to-day IT support, and providing long-term advice regarding IT-related business issues.

Acting - literally - as our customer's IT department, we take full responsibility for all the IT-related activities that keep a business in business. The full list of our services can be explored via the menu on the left.

And these are just the highlights! When we say “Full Support” we really mean “full”. As a Martin Jackson Ltd Full Service customer, if you have an IT-related challenge, you can count on us to help you to address it, if not ourselves, then by introducing one of our tried and tested expert partners.

Complementary Support Service

Distinct from our Full Proactive Support service, Complementary Support is designed around the needs of businesses who have an expert, in-house IT function, but who still require additional expertise and input on a regular basis.

In this scenario, some clients come to us for specific services such as network management or user support. Whilst others see us as an additional flexible resource, working in partnership with the manager responsible for IT services, and supplementing the in-house IT support team.

The key point for Complementary Service clients is that they decide which services they need – and when.

Security services

Martin Jackson Ltd has the expertise and the track-record to help clients to protect their networks and data from both external and internal security threats.

IT security has never been as important as it is today. With hacking tools now widely available, businesses need to take every precaution to protect themselves from external as well as internal threats.

Martin Jackson Ltd is an IT partner that you can trust to deal with such crucial concerns on your behalf. We have over twenty two years experience of defining and implementing IT security policies, and are familiar with the types of security issues faced by small and medium-sized businesses.

Specifying security solutions and policies requires expert input. As systems become increasingly interconnected, there are more potential threats to IT networks and critical business data. The irony is that as we provide better access for employees (to work remotely; for example), we also create the need for more sophisticated security solutions, systems and policies.

In parallel, it is getting easier for employees to copy and remove sensitive data - online or via simple USB drives and similar, highly portable media. Our in-depth experience ensures that we understand the evolving nature of such threats, and - more importantly - that we understand how best to protect clients from new threats as they arise

Back-up & disaster recovery

To ensure that your business can deal with the unforeseen, it is crucial to ensure that key data is being properly managed and secured. Traditional solutions, involving tape or data mirroring across multiple sites are available from Martin Jackson Ltd, where appropriate.

We also advise clients on disaster recovery planning, ensuring that business can continue in the event of the unexpected. Backing up critical data is a key component of any disaster recovery plan. In the event of a fire, a flood or some other unforeseen event, you'll need to know – in advance – that you can still access up to date information as soon as possible. The Martin Jackson Ltd team of advisers helps clients to plan comprehensively for such possibilities.

Telephony services

Martin Jackson Ltd advises clients on how to improve service and cut costs with the help of the latest business phone systems.

The latest business phone systems support VoIP telephony which offers a number of benefits over traditional phone systems. VoIP solutions are inherently flexible and scalable, translating into opportunities for significant operational benefits and efficiencies – as well as potential cost-savings in the long term.

VoIP enables truly seamless remote working for organisations working across multiple locations, or for those seeking to support home working initiatives. In terms of implementation, as VoIP works over the data network, infrastructure can be simplified, as separate cabling is not required. Martin Jackson Ltd can advise your business on all such possibilities, ensuring that you select the solution that is right for you.

Remote working solutions

Extending the network beyond the office, whilst ensuring optimal network security, is a core Martin Jackson Ltd skill.

With Martin Jackson Ltd's help, your team could be working effectively and productively, regardless of their location. Whether they require access to voice services, e-mail, their office desktop or your company extranet, we can design solutions that are cost effective, secure and reliable.

At Martin Jackson Ltd, we deliver most of the leading remote working solutions available. By linking the right devices to well proven systems, we deliver a high quality “in-office” experience for those who are out of the office for large parts of their working day. By connecting mobile employees to valuable data and applications, our solutions improve their productivity and effectiveness across the entire working day…

Advisory services

As your business grows and evolves, inevitably your IT strategy must evolve with it. At Martin Jackson Ltd, our strategic and technical advisory team works with clients to identify opportunities for improvement, to plan for the future and to manage change. We help senior decision-makers to identify how technology can improve business performance, ensuring that IT strategies are aligned with commercial and business objectives.

We advise on IT investment decisions, helping busy clients to budget and plan for the future with confidence. Typical organisational challenges we assist with are:

  • Advising on integration challenges following a merger

  • Assisting clients to make best use of their business data

  • Helping organisations to increase efficiency via enhanced productivity and reduced costs

In short, we help our clients to get the most out of their IT investment, so that your systems add tangible business value and return on investment.

Infrastructure audits and reviews

Martin Jackson Ltd takes a rigorous - yet commercial - approach to infrastructure audits, analysing strengths, weaknesses and opportunities for future improvements.

Our experience of managing literally hundreds of differently configured IT environments means that we are well placed to understand how best to configure infrastructure for an individual client seeking our advice.

The core aim of a Martin Jackson Ltd infrastructure audit is to deliver back a report and set of recommendations outlining the current position, identifying shortfalls and risks, and suggesting future improvements.

We also understand that benchmarking against the “ideal” is only useful up to a point. As business pragmatists, we recognise that useful recommendations must also consider cost (and return on investment) in addition to technical specification and performance.

Infrastructure design & implementation

Martin Jackson Ltd works in close partnership with clients to design an IT infrastructure that is specific to their organisation and their evolving needs.

Whether you are setting up a new IT infrastructure, replacing an ageing network or expanding network capacity, you can rely on Martin Jackson Ltd to provide the design and delivery skills required to partner you from initial briefing through to final handover.

Our focus is on the creation of a robust, scalable, flexible environment upon which business applications and solutions can be built cost effectively. The right network will neatly mirror your business and its operational requirements. The right solution is as individual as your business and your brand. Defining, designing and delivering such individualised solutions is a core Martin Jackson Ltd skill.

Infrastructure support & maintenance

Martin Jackson Ltd has the people and the technology to ensure that your core infrastructure remains an asset you can rely on to deliver business value. Your IT infrastructure is the framework that allows your organisation to function.

Whether your business is spread across multiple sites, or concentrated in a single area of activity, in today's technology dependent economy, very little business can be transacted if your IT infrastructure fails.

A combination of The Martin Jackson Ltd platform and expertly qualified Martin Jackson Ltd people ensures that clients' infrastructure problems are pre-empted and/or resolved as swiftly as possible, minimising any impact on trading and profitability. “Martin Jackson Ltd is in business to keep you in business.

IT Project Delivery

Martin Jackson Ltd has a long-standing track-record of delivering IT and telephony projects of various sizes, from simple upgrades to major network design and implementation projects. Our clients trust us to deliver when delivery matters.

Some of the projects we have delivered include :-

  • Complete migrations from Novel to Microsoft covering multiple locations with minimal downtime.

  • Network refresh projects. End-to-end designing, planning, procuring and implementing. Migrating data, refreshing infrastructure, manage user expectations.

  • Martin Jackson Ltd perform smaller projects with the same professionalism as the larger ones. Single SBS (Small Business Server) upgrades, introducing a new server into the domain.etc.

  • Remote working solutions for companies where the management wants to work from home, to those clients who have hundreds of staff operating around the globe.

  • Numerous security projects to manage Internet usage, minimise potential security threats, remote access methodologies and meeting auditory requirements.

  • High availability and Disaster Recovery solutions. Using real-time replication, load-balancing, redundancy, clustering technologies or storage networking to meet the clients needs.

  • Where clients wish to locate infrastructure outside of their premises, Martin Jackson Ltd has their own co-location facility offering a highly available networking framework to reliably host client's infrastructure.

The projects Martin Jackson Ltd has successfully executed range in scale, duration and complexity. But suffice to say, Martin Jackson Ltd has years of experience and qualified engineers, consultants and project managers to ensure we deliver quality, by deadlines and within budget.

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